Page 14 - NIBAF-Training Matters April - June 2022

NIBAF Karachi

Ease in the pandemic-related restrictions led to a rapid
growth in F2F training programs offered by NIBAF-
Karachi. Over the preceding quarter, a full array of
learning and development opportunities focusing on
developing functional, technical and personal
development skills were provided to the workforce of key
stakeholders as per their requirements and need
assessment. Karachi campus successfully conducted
almost 75 programs comprising of 17 soft skills: 34
Functional skills: 24 IT Skills trainings employing F2F and
virtual modes of instruction (53 under F2F and 22 under programs focused on improving the quality of work-
Online mode). environment through sensitization of various issues
The campus introduced several new training programs meant for bringing improvement in workplace culture and
over the quarter with a slight preference for themes building a more productive workforce. Some of the most
focusing on developing technology-driven skill sets, given important areas covered over the quarter are highlighted
the recent developments in the financial sector. Other in the figure.
Highlights of Important Programs conducted over the Quarter

Roshan Digital Account & program on “Roshan Digital Cash Management in
Account (RDA) & its Affiliated
its Affiliated Products Products” in April-May, 2022. Branch Banking
NIBAF, in coordination with the Multiple trainers from Exchange Tellers/Cash officers are first point
relevant Departments of SBP has Policy Department, Finance of interaction for any bank’s
developed a comprehensive Department, and Digital Innovation customers and hence their role in
training plan for capacity building of & Settlement Department, who terms of projecting service
banks on “Roshan Digital Account” have played significant role in excellence is paramount. These
and sessions are being conducted developing and launching this officers need to demonstrate
in major cities across the country. product shared their expertise competence in customer service as
NIBAF-Karachi conducted four acquired during the product well as technical skills for error-free
iterations of the two-day awareness conceptualization and processing of large quantum of
development phases. cheque/cash on a daily basis. In
Besides, regulatory order to develop the cash/cheque
expectations from the handling skills of the bank counter
banks were also shared teams, two-day training on “Cash
providing necessary Management in Bank
insights to them for Branches” was conducted online
developing and offering on April 14-15, 2022. Mr. Iqbal
their RDA products/ Akbar Zaidi, with extensive
services to the experience in branch banking
customers. operations, conducted a
comprehensive session covering