Page 20 - NIBAF-Training Matters July-September 2021

Six-day Face-to-Face TOT on
Foreign Trade Operations was
conducted from Aug 23-28, 2021 at
NIBAF Lahore under strict
compliance to COVID SOPs. The
training was attended by 23
potential trainers from different
banks. This program has been
planned, designed and conducted
in close collaboration of
stakeholders in order to pool-in
expertise from SBP as well as
banks. Five experienced trainers Account Opening in light of Recent back sessions were conducted
were engaged to deliver Legal & Regulatory Changes on from Sept 27-29, 2021 by Mr.
comprehensive content using Aug 11-12, 2021 and Sep 8-9, Waleed Anwar. Forty-four officers
blended method of instruction 2021. As employees’ personal from BSC attended this training
supplementing presentation with development is considered as one program. The topics included
discussions, group exercises and of the first steps to improve relationship orientation & service
frequent quizzes followed by a performance within an mindset, effective communication -
comprehensive assessment of organization, NIBAF Lahore listening and understanding,
acquired knowledge. The focus designed a customized training emotional intelligence, empathy,
areas of the ToT include ICC program Personal Development diversity & inclusion, creative
publications and covenants, for Service Excellence in problem solving, design thinking
regulatory requirements for exports collaboration with BSC-Lahore. The and team work & collaboration. All
& documentation in international objective of the course was to these topics were covered
trade, export refinance & subsidy develop emotional intelligence for effectively using a blend of
schemes and SBP reporting. increased productivity and ability to Workbook Exercises, Analysis and
NIBAF-Lahore also conducted empathize which shall help Discussion, Audio/ Visual Materials,
three customized programs on participants establish collaborative Group Activities to create more
demand from a bank on Regulatory relationships with general impact.
Framework for Housing Finance on public/work colleagues and in their
July 14, 2021 and two iterations of other associations. Two back-to-