Page 24 - NIBAF-Training Matters July-September 2021

Customer Service Skills for
Manager Operations. An
interactive session was conducted
by Mr. Shahid Iqbal with the help of
discussion oriented questions
incorporated through online polls.
Videos of sales/counter staff were
also used extensively to
demonstrate do’s & don’ts of
dealing with customers and ways to
handle difficult customers to
achieve differentiation in branch
services by providing exceptional
customer services. The SBP
Guidelines for Clearing
Operations was conducted on Aug
6, 2021 Syed Muhammad Taha,
Joint Director, Digital Innovation course was conducted with an conducted another one-day online
and Settlements Department, SBP. objective to enhance quality of data training on Money Laundering
Mr. Taha conducted an interactive reported under RCOA, discuss Risks in Correspondent Banking
session covering SBP Guidelines data issues and misreporting on Sept 29, 2021 for compliance
for clearing operations, image- observed in significant data heads officers, AML analysts, Manager-
based clearing and SBP strategy and invite suggestions from banks Financial Institutions/ International
towards achieving full cheque regarding revisions in the variables. Banking. The course contents
truncation and also shared SBP All three department’s included discussion on risks
strategy and future outlook for representatives covered the topic associated with correspondent
clearing function in banks The from their respective perspective: banking, risk-based due diligence
session was attended by a varied BSD as a data custodian and guidelines on respondent
group of participants including owner; FSD as a data user and institution, developing
branch operations staff, officers S&DWHD as owner of the Data understanding of respondent
from fraud/forgery units and portal where data is uploaded. The institution’s business, verifying
operational risk areas of banks one-day online training on respondent’s info and
Three new trainings were designed Enterprise Risk Management assessing/documenting higher
and conducted in Sept-2021. One- (ERM) was conducted on Sept 17, risks, guidelines from FATF, BCBS
day online session titled Refresher 2021 by Mr. Wasimullah, Head- and Wolfsburg for managing
on Reporting Chart of Accounts Audit & Inspection, NBP who related risks.
(RCOA) was conducted on Sept guided participants towards NIBAF-Quetta also continued to
16, 2021 by a team of SBP officers developing a portfolio view of their conduct three online sessions
from Banking Surveillance most significant risks and ways to under special initiative for interior
Department(BSD), Financial devise a holistic mitigating strategy Balochistan and managed to
Stability Department(FSD) and with reference to the COSO ERM conduct three one-day programs
Statistics & Data Warehouse Framework. Mr. Wasimullah i.e. Manager Operations
Department(S&DWHD). This Development Program (Aug 8,
2021), Trade based Money
Laundering (Sept 19, 2021) and
AML/CFT-Balochistan (Sept 26,
2021). The session were attended
by a geographically dispersed
audience from all over Balochistan
including Chaghi, Chaman, Killa
Abdullah, Loralai, Nasirabad ,
Panjgur, Pishin, Killa Saifullah,
Sanjawi, Sibi, Mazai Adda, Dhadar
, Gwadar, Dera Allay Yar, Dera
Murad Jamali, Turbat/Kech,
Mastung, Muslim Bagh, Sohbatpur,
Usta Mohammad and Zhob.