Page 18 - NIBAF-Training Matters July-September 2021

The areas included discussion on
roles and responsibilities and
Special Attitude of call center staff,
telephone handling skills, required
for Financial Products
preparation to deliver quality
service, essentials of
communicating with others by
enhancing your listening skills and
building trust, handling difficult
customer situations, personal
grooming and managing your time
and controlling your stress level,
recovering from mistakes and
useful tips to comply with the
regulatory regime.

Virtual training skills
Selling Skills

The second 02-days training was
conducted from Sept 14-15, 2021
on Selling Skills for Financial
Products. This session also made
substantial use of group activities,
role plays for selling, prospecting
and marketing products to illustrate
the concepts and utilization of
behavioral models.

With a wider acceptability of the
Virtual training mode and NIBAF’s
experience form the onset of
Covid19, a training-cum-
experience sharing session on
Virtual training skills was
conducted on Sept 18, 2021 by Ms.
Aqsa Asim, Head, NIBAF-Karachi
for L&D personnel and training
moderators and resource persons.
the topics covered included
understanding & identifying the
challenges of virtual training,
identifying the common mistakes
made while planning and delivering
virtual trainings, understand and
apply the four critical success
factors in virtual training, interactive
design principals (preparation of
trainer, mastering technology and
empathizing with the learner).