Page 21 - NIBAF-Training Matters July - December 2022
P. 21

A  dynamic  operating  environment   customized   training   programs   Certification  Program  (BMCP)  to
           puts  immense  business  pressure   including  certification  programs   impart  the  essential  business
           on organizations underscoring the   were developed and conducted for   acumen  and  best  practice-led
           need  to  stay  ahead  of  the     different  banks  and  exchange     competencies  in  customer-centric
           competition           through      companies as per details below:     service   delivery   that   creates
           product/process  innovations  with                                     customer  value,  drives  revenues
           due    consideration   to   the                                        and   process   efficiencies   to
           compliance    function.   This                                         effectively  serve  the  evolving
           requirement  in  turn  necessitates                                    customer   needs   through   the
           adopting  a  process  of  continued                                    branch  network.  BMCP  aimes  to
           learning  and  relearning  to  enable                                  equip the participant with the tools
           the  human  resource  to  unleash                                      to  optimize  the  bank’s  service
           their   potential   to   meet           Branch Manager                 culture   and   drive   process
           organizational  goals  within  the   Certification Program             improvements,       implement
           regulatory  bounds.  While  this                                       management  information  systems
           continued learning is an important                                     with key performance indicators to
           factor  for  most  industries  to  the   Ever increasing complexity of rules   maximize branch productivity, and
           keep      employees’     and       that   govern   banking,   digital   grow and retain frontline staff for a
           organizational  goals  aligned,  the   transformation  and  innovation  in   competitive   and   sustainable
           significance  is  magnified  in  the   service   delivery   channels,   advantage.
           case  of  the  banking  sector  where   introduction of hi-tech core banking   The program was conducted from
           the L&D function also serves as an   solutions  and  sophistication  of   September  5-17,  2022  at  NIBAF-
           additional  layer  of  defense  for   customers  have  fundamentally   Islamabad  and  attended  by  47
           compliance purposes. Therefore, it   changed the role of a bank branch.   branch managers from all over the
           is  important  that  bank  employees   Customer   expectations   and   country.
           throughout the hierarchy are given   engagement   landscape   has      The program started with modules
           ample  training  opportunities  to   changed   but   the   need   for   focusing   on   technical   and
           ensures that they remain skilled for   relationship   management   and   behavioral  competencies  required
           their  jobs  and  are  always  in   financial  advice  remains,  making   for branch management, overview
           compliance, even when faced with   the  role  of  the  Branch  Manager   of  modern  banking  business  and
           frequently changing regulations.   critical  in  ensuring  the  success  of   legal/regulatory aspects of general
           Besides  offering  regular  training   the bank – in terms of its reputation   banking  operations  delivered  by
           programs  for  the  overall  banking   in the market place and profitable   Mr.  Shahid  Iqbal  -  Subject  Matter
           sector,   NIBAF   also   supports   growth. This expansion in the role   Expert,  NIBAF.  This  was  followed
           specific  institutions  meet  their   and  expectation  from  Branch   by  a  brief  session  on  branchless
           particular training requirements. In   Managers   necessitate   a      banking,   alternate   delivery
           this regard, NIBAF in coordination   comprehensive and well-structured   channels  and  card  operations  by
           with   respective   institutions’   capacity  building  programs  that   Mr. Farooq Rashid - President and
           Learning  &  Development  team     balanced  the  required  technical   CEO  of  Pak  Oman  Microfinance
           develops customized programs for   skills with soft skills.            Bank.  Mr.  Wasimullah,  SVP,  NBP
           specific  institutions  and  segments   In  this  backdrop,  NIBAF  in   discussed  the  basics  of  lending
           within  the  banking  &  financial   collaboration with Bank AL Habib,   operations   types   of   lending
           sector. Over the six months, various   designed  the  Branch  Manager   facilities,  collateral  and  the  credit
   16   17   18   19   20   21   22   23   24   25   26