Page 21 - NIBAF-Training Matters July - December 2022

A dynamic operating environment customized training programs Certification Program (BMCP) to
puts immense business pressure including certification programs impart the essential business
on organizations underscoring the were developed and conducted for acumen and best practice-led
need to stay ahead of the different banks and exchange competencies in customer-centric
competition through companies as per details below: service delivery that creates
product/process innovations with customer value, drives revenues
due consideration to the and process efficiencies to
compliance function. This effectively serve the evolving
requirement in turn necessitates customer needs through the
adopting a process of continued branch network. BMCP aimes to
learning and relearning to enable equip the participant with the tools
the human resource to unleash to optimize the bank’s service
their potential to meet Branch Manager culture and drive process
organizational goals within the Certification Program improvements, implement
regulatory bounds. While this management information systems
continued learning is an important with key performance indicators to
factor for most industries to the Ever increasing complexity of rules maximize branch productivity, and
keep employees’ and that govern banking, digital grow and retain frontline staff for a
organizational goals aligned, the transformation and innovation in competitive and sustainable
significance is magnified in the service delivery channels, advantage.
case of the banking sector where introduction of hi-tech core banking The program was conducted from
the L&D function also serves as an solutions and sophistication of September 5-17, 2022 at NIBAF-
additional layer of defense for customers have fundamentally Islamabad and attended by 47
compliance purposes. Therefore, it changed the role of a bank branch. branch managers from all over the
is important that bank employees Customer expectations and country.
throughout the hierarchy are given engagement landscape has The program started with modules
ample training opportunities to changed but the need for focusing on technical and
ensures that they remain skilled for relationship management and behavioral competencies required
their jobs and are always in financial advice remains, making for branch management, overview
compliance, even when faced with the role of the Branch Manager of modern banking business and
frequently changing regulations. critical in ensuring the success of legal/regulatory aspects of general
Besides offering regular training the bank – in terms of its reputation banking operations delivered by
programs for the overall banking in the market place and profitable Mr. Shahid Iqbal - Subject Matter
sector, NIBAF also supports growth. This expansion in the role Expert, NIBAF. This was followed
specific institutions meet their and expectation from Branch by a brief session on branchless
particular training requirements. In Managers necessitate a banking, alternate delivery
this regard, NIBAF in coordination comprehensive and well-structured channels and card operations by
with respective institutions’ capacity building programs that Mr. Farooq Rashid - President and
Learning & Development team balanced the required technical CEO of Pak Oman Microfinance
develops customized programs for skills with soft skills. Bank. Mr. Wasimullah, SVP, NBP
specific institutions and segments In this backdrop, NIBAF in discussed the basics of lending
within the banking & financial collaboration with Bank AL Habib, operations types of lending
sector. Over the six months, various designed the Branch Manager facilities, collateral and the credit