Page 20 - NIBAF-Training Matters January - June 2023

Opening and maintenance of
Special Foreign Currency Twenty-six participants from and have robust disaster recovery SBP’s Licensing and Regulatory itoring, and cybersecurity measures
Accounts to facilitate the IT based various commercial banks attended and business continuity plans in place. Framework for Digital Banks that digital banks need to imple- Climate Change and Key Risks for issues in operations and agent concerning targeted financial sanc-
exporters/ freelancers the training. The feedback given by The framework also emphasizes ment to ensure safe and secure Financial Institutions behavior. He further stressed the tions on proliferation financing and

need to go beyond the regulatory
red flags based on pre-freezing and

them was very encouraging and the need for a well-defined exit SBP has recently introduced a operations. Financial institutions are increas- requirement to facilitate customers. post freezing financial activity.
SBP has advised all the Authorized positive. Some banks have strategy and contingency plan in framework for digital banks in the
Dealers in Foreign Currency to approached NIBAF for customized case of service disruption or termi- country. This framework is aimed at The session was attended by repre- ingly realizing the importance of The session was attended by Call Anti-Money Laundering
Transaction Management
provide proper training to relevant trainings in view of the latest devel- nation of the outsourcing arrange- promoting financial inclusion and sentatives from various banks, financial risks associated with Center personnel from different Excel Formulas & Functions Systems Tuning
staff of all foreign exchange dealing opments in the area. ment. It encourages organizations innovation in the Pakistani banking fintech companies, SBP and other changes in climate and its impact financial institutions who discussed Masterclass: Unlocking the Power

on
of Spreadsheets

their particular issues and interac-
profitability.
NIBAF
their

branches to ensure facilitation to to maintain control over their data industry by enabling digital banks stakeholders in the financial sector. launched an introductory session tions with customers for guidance Financial institutions around the
the IT based exporters/ freelancers SBP’s Framework on Outsourcing and ensure that it is protected to operate in the country and The training session was highly
for the purpose of Opening and to Cloud Service Providers throughout the outsourcing lifecy- outlines regulatory requirements informative and interactive, and on the topic which was held online and from the trainer. Mr. Sajid The highly anticipated training globe are increasingly relying on
automated technology to detect
Maintenance of Special Foreign cle. Overall, the SBP framework and guidelines that digital banks participants had the opportunity to on April 13, 2023 by Mr. Azhar Ali, explained regulatory expectations session, "Excel Formulas & Functions unusual or suspicious activity.
Currency Accounts. The increasing demand for digital provides a structured approach to must follow in order to obtain a ask questions and seek clarifica- Deputy Director, SBP. Mr. Azhar is a from call center agents and shared Masterclass: Unlocking the Power Transaction Monitoring Systems
of Spreadsheets," took place on May
&
Sustainable
real cases and instances of deviant
Green

Certified
transformation and agility in the outsourcing to cloud service provid- license to operate in Pakistan. These tions from Mr. Nadeem. The session Finance Professional from the behaviors that may attract punitive 22, 2023, leaving a lasting impact on (TMS) use Artificial Intelligence to
In order to support compliance to modern business landscape has led ers that can help organizations requirements broadly include ended with a vote of thanks from
the said instructions, NIBAF engaged to a surge in the adoption of cloud make informed decisions and capital requirements, corporate NIBAF for Mr. Nadeem and the SBP set from multiple sources. Session aggregation. Finally, session four Chartered Bankers Institute UK action by SBP. participating bankers. The Master- sift through transactions and iden-
tify any deviations from expected or
with the authorized dealers to computing. Cloud services offer a manage associated risks. It can serve structure, governance, risk man- for their efforts in promoting the two focused on build data model was dedicated to Designing Effec- with almost 15 years of experience class aimed to enhance the skills of usual trend. In order to deploy an
develop trainings for their staff on range of benefits such as cost-ef- as a useful reference for organizations agement, technology infrastruc- growth of the digital banking sector with POWER PIVOT, where partici- tive Dashboards with Power View in the financial sector. He compre- Synopsis of Targeted Financial banking professionals in harnessing effective TMS, institutions must

hensively covered the understand-
Sanctions
the full potential of Microsoft Excel.

relevant regulations in the matter. fectiveness, scalability, and flexibili- looking to leverage cloud services ture, & customer protection. By in Pakistan. Overall, the training pants were taught to create a dash- and Power Map, where participants ing of climate change, the relation- Participants received comprehensive implement a process of regular
Positive feedback from several banks ty, making them an attractive while ensuring compliance and risk introducing this framework, SBP session was a valuable opportunity board, understand data models and learned how to contextualize calcu-
was received after which NIBAF option for organizations of all sizes. management. aims to encourage the growth of for stakeholders to learn about the the need for data modeling and lated fields with Power View filters, ship between physical and financial SBP requires its regulated entities training on the implementation reviews and re-tuning of the TMS to
enhance detection of suspicious
organized an online training on However, outsourcing to cloud the digital banking sector in Paki- licensing and regulatory framework deriving relationships from data visualize and compare performance risks, causes, impacts and trends in to implement the Targeted Finan- and calculation of formulas, under- activity and to reduce the number
February 20, 2023. The training was service providers also presents In order to create further awareness stan, while ensuring that digital for digital banks in Pakistan. sources with the relationship tools matrices with Power View multipli- global green house gas emissions, cial Sanctions regime under the standing formula references, of low value alerts. TMS combines

UNSC Resolutions which have been
advanced data analysis techniques

key players and their roles in
conducted by a seasoned banking certain challenges, such as security and build capacity of financial banks operate in a safe and sound and the diagram view. Session ers, and globalize location-based mitigating climate change risk, formulated to contain terrorism and using lookup formulas, text-based statistical analysis with the knowl-
industry professional Mr. Iftikhar risks, vendor lock-in, and lack of institutions in the area of outsourc- manner, and that customer inter- Excel Your Business: three was about implementing results with Power Map.
Understanding National Risk The course was conducted on Janu- Sayeed, Head CPU Remittance Cell, control over infrastructure. To help ing to CSPs, NIBAF organized a two ests are protected. This is expected Harnessing the Power of Power DAX FUNCTIONS in Power Pivot physical/transition risks and its terrorist financing. data transformations, date and time edge of how money is laundered monitoring and modern analytics Business Intelligence(BI) T
employed
techniques
in
with some judgement to build
Financial Industry
the
Assessment (NRA) and Applying ary 24, 2023 at NIBAF Karachi and Summit Bank Limited. The trainer organizations navigate the com- days online session during February to increase access to financial BI for Analytics in MS Excel where participants learned about Overall, the training provided consequences for financial stability functions, statistical formulas, dynamic detection scenarios tailored to the process.
a Risk-Based Approach was designed for entry level to discussed instruction on the plexities of cloud outsourcing, SBP 21-22, 2023. The two-day session services, particularly for the the introduction to DAX language, important insights on the uses and relevant. Participants from various In order to support financial sector array formulas, and formula auditing. institution's AML risk profile; and Business Intelligence Too

compliance professionals, identify
financial institutions and officials

mid-career professionals who were Exporters Special Foreign Currency has developed a comprehensive covered a range of topics related to unbanked and underbanked popu- Microsoft Excel is one of the most providing context for calculated practical tools for Analytics in MS
The NRA under the FATF recome- placed in AML/CFT related positions. Account (SFCA), discussion on terms framework for outsourcing to Cloud outsourcing to CSPs, with a particu- lations in the country, and promote versatile software tools used for fields within a PivotTable, and Excel to help participants amplify from SBP attended the session. their obligations in the area and Through interactive multimedia the Transaction Tuning Systems Dat
mendations require identify, assess The course provided a broad of facilitation to exporters , due Service Providers(CSPs). This frame- lar emphasis on the SBP framework financial inclusion and economic business analysis, reporting, and exploiting data analytics with their productivity and work output. avoid any incidences sanctions presentations, practical examples, strive to optimize these rules and Money Laundering (TBML) understanding to opti
decisions and hence play a
scenarios to better identify suspi-
and understand the Money Laun- perspective on identification and diligence and monitoring require- work aims to provide guidance to for outsourcing. Participants were growth. strategizing, and having a thorough Call Center Management: Key violations with effective screening, and group discussions, attendees cious activity and to rationalize TBML is one of the hardest areas to in the strategic plannin
dering/Terrorist Financing (ML/TF) assessment of ML/TF risks at the ments , permissible utilization of financial institutions on the best able to engage in extensive Q&A understanding of Excel can greatly Regulatory Requirements NIBAF-Islamabad organized an deepened their understanding of positive alerts and hence reduce monitor for illicit activity given the Within the financia
Excel formulas and functions. The

online session on the topic for the
risks they face before the FATF national level and how these risks funds in the exporters SFCA, com- practices for outsourcing to cloud sessions to deepen their under- In this backdrop, NIBAF conducted increase one's productivity and Call centers remain a critical touch financial industry on April 19, 2023. comprehensive handouts and real-life workload of the team allowing complexity and scale of the transac- are many use cases for B
conducts a Mutual Evaluation. This are expected to be analyzed and parison of existing facilities with providers while ensuring that orga- standing and clarify any doubts a training session on the "SBP's work output. NIBAF organized an
Mutual Evaluation process then mitigated through the legal and respective amendments under the nizations comply with regulatory they had. Some of the key topics Licensing and Regulatory Frame- online training program on the point for banking sector as seam- Subject Matter Experts from BPRD, scenarios enabled participants to them to focus on meaningful alerts, tions. However, the ever-growing help financial institution
risk, leverage customer ins
amount of data that the financial
to improve program performance.
assesses countries for their techni- regulatory framework of the coun- FE Manual, exporter registration requirements and manage associ- covered in the session included work for Digital Banks" on February topic for data analysts or business less customer servicing and drive SBP including Mr. Kamran Hyder, apply their newly acquired knowledge institutions possess can empower improved marketing and cust
cal compliance with the 40 FATF try at the level of the FIs. The course with Pakistan Software Export ated risks. cloud computing and its bene- 28, 2023. Mr. Nadeem, Joint Direc- intelligence professionals to discuss towards exceeding customer Joint Director and Mr. Faizan effectively in their day-to-day tasks. In view of the significance of the institutions to consistently and retention, gain visibilit

Hassan Yawar, Deputy Director
service expectations becomes a

Recommendations — international emphasized adopting a risk-based Board (PSEB) or Pakistan Software tor, Banking Policy and Regulations and practice advancements made bigger priority for banks in order to conducted the session. The team Feedback from participants was topic for banks, NIBAF organized a effectively detect criminality with business operations to
AML/CFT standards — and their approach to countering ML/TF risks Houses Association, instructions for Department, SBP delivered the by Microsoft in Business Intelli-
effective implementation of for deploying optimal resource freelancers, export of software, session. The training session aimed gence for the contemporary corpo- hold their competitive edge. Acces- discussed the Legal & Regulatory overwhelmingly positive. Attendees two hours online session on in the the help of analytical capabilities. ational efficiencies and
areas on February 13, 2023. Mr.
AML/CFT measures in line with 11 allocation and resolve most press- Information Technology (IT) services, to provide a comprehensive under- rate landscape. The session was sibility afforded by the cell phone aspects, MOFA’s and NACTA’s expressed satisfaction with the Assad Farman Ali who is currently In order to support financial sector In order to build capaci
Immediate Outcomes. ing ML/TF risks and issues. The IT Enabled Services (ITeS), monthly standing of the regulatory require- conducted on March 14-15, 2023 to has made it a formidable support Guidelines for Implementation of hands-on exercises and the oppor- working as core member of FMU’s professionals, build the necessary in the area, NIBAF-Isla
channel for customers amplifying

tunity to share experiences with

UNSC Resolutions as well as practi-

program was attended by relevant reporting of export of software on ments for digital banks in Pakistan enhance the proficiency of users in
Owing to the national importance participants from commercial the prescribed format, reporting including their licensing process Business Intelligence Tools within the pivotal role of the inbound call cal processes and scenarios related fellow professionals. The training Analysis Division and goAML capability, an online session in the a webinar on the to
of this assessment and to sensitize banks and SBP. Participants shared mechanism in Monthly Foreign and other regulatory requirements. Excel. The session was delivered by centers in shaping the customer to the sanctions regime. The empowered them to optimize their Reporting Implementation Project area was held on March 17, 2023. 2023. The training focused
duction of business intelli
Team from HBL including Mr. Usman
Task Force, conducted the session
respective professionals to obliga- encouraging feedback on the Exchange Returns according to the Mr. Nadeem, in his presentation, Ms. Sumaira Ghouri who shared experience. In order to sustain an experts further responded to differ- use of Excel, leading to improved and discussed TMS as the first line Ali Khan, Head CFT, and Mr. Jawad tools, significance of B
tions and significance of their role programs and expressed the need nature and purpose of transactions highlighted the key aspects of the valuable insights on how to impenetrable market positioning, ent queries regarding interpreta- productivity and accuracy in their of defense against Anti Money Ahmed Khan, Manager CFT and banking and financial indust

banks must continue to invest for
tion of the UNSC Resolutions
banking operations.

in the process, NIBAF developed a to conduct similar programs on a to avoid errors and ommissions in licensing and regulatory framework manage and connect Excel with improvement in the call center Laundering and Countering Finan- Analytics delivered the program. future outlook of data scie
training program on this topic with regular basis for the industry. regulatory reporting. for digital banks in Pakistan. He diverse data sources, compile large
facilitation of Mr. Sohail Khan, Joint explained the minimum capital data sets, and create data models processes and their agents’ capabil- cial Terrorism, its built-in capabili- The speakers discussed the key its applications in banki
ties to identify and report suspi-
concepts of TBML, its typologies,
Mr. Shan Hasan, Head Busine
Director, SBP. Mr. Sohail is a Certi- requirement, fit and proper criteria with Excel PowerPivot, design ities. Although SBP has standard- cious transactions and need the red flags and counter-measures. Intelligence, UBL delivere
fied FATF/APG Mutual Assessor. As for directors and senior manage- visually appealing Power View ized the variant practices for call need for innovation and improve- session and imparted con
center
through
management
part of the banking sector supervi- ment, and the need for an effective sheets, utilize Power Map to guidelines in the matter, banks ment in these systems to enhance They further discussed techniques business intelligence and
sory team at SBP, he has contribut- risk management framework. He integrate data with Bing Maps and
ed to FATF’s/APG’s engagements The SBP framework covers all fits/risks, virtual tour of Google also emphasized the importance of create captivating video presenta- focused on improving their market transaction monitoring and report- for examining trade transactions cases in bank operations. S
participants from various c
data, types of analytics applied for
ing. He further discussed intuitive
with Pakistan and has also aspects of cloud outsourcing, Cloud and overview of the SBP complying with regulations related tions. The training was divided into share must go beyond the regula- scenarios and strategies to reduce fraud and TBML detection, use cases cial banks and other fin
remained part of the working including risk management, vendor framework. Overall, the session to anti-money laundering and com- four sessions, each focusing on a tory requirements. In this regard, a false positives, identification of for over/under invoicing, multiple-in- institutions participa
on
KEY
REGULATORY
session
groups developed for carrying out selection, contract negotiation, provided valuable insights into bating the financing of terrorism specific area of Excel. Session one REQUIREMENTS FOR CALL CENTERS relevant alerts and effective moni- voicing, over/under-shipment by program.
Pakistan’s National ML/TF risk service-level agreements, data outsourcing to CSPs and the steps (AML/CFT). In addition to regulatory focused on discover, combine &
assessments. The trainer has a vast protection, and regulatory compliance. that financial institutions can take requirements, Mr. Nadeem also clean data with POWER QUERY was conducted by Mr. Sajid Khan, toring of suspicious transactions, importers & exporters, customer
various issues faced in reporting
risk profiling & screening measures
experience in assessing ML/TF risks It emphasizes the need for due to mitigate risks and ensure compli- provided insights on the operation- where participants learned to Joint Director, Banking Conduct and analysis of suspicious transac- using data analytics. Thirty partici-
of regulated sectors and supervis- diligence in selecting cloud service ance with regulatory requirements. al aspects of digital banks. He convert data formats with Power Policy Department, SBP on April 17, tions. Mr. Farman effectively pants from various commercial
2023. Mr. Khan explained the basic
ing their preventive measures. providers, ensuring that they meet talked about the customer due Query steps, parse columns to aid regulatory requirements and key responded to participants queries banks and SBP BSC offices partici-
security and compliance standards, diligence process, transaction mon- analysis, and construct a single data on further improvement of TMS pated in the program.
20 Training Matters | January-June 2023
NIBAF-Islamabad and attended by Because of its focus on activity-based Management Trainee Officers from the senior management of on specific requite of the Bank of serving as Deputy Director (Analy- area of regulatory compliance
46 Branch Managers from different learning techniques, NIBAF's PMP Program PCICL were also invited to interact Punjab, sensitization session on the sis) & goAML Expert in the Financial in-line with the particular require-
branches of Bank AL Habib located is becoming popular with participants with the MTOs under scheduled topics was conducted on June 21, Monitoring Unit (FMU). He is also a ments of the respective company.
in different regions of the country. and HR executives of banks. Partici- NIBAF has designed a one-month evening talks. 2023 by Mr. Shahid Iqbal, Subject key member of Pakistan’s goAML
SBP strongly advocates a continu- quences of violating the rules can Branch Manager Certification pants learn through watching training program for the newly A closing ceremony was held on Specialist, NIBAF. Almost 50 partici- reporting and is implementation In this context, NIBAF organized
in
involved
three
training
customized
pants including many senior execu-
taskforce
ous learning environment and be significant. Program (BMCP) A shorter version of the BMCP was after-class films in training rooms, inducted employees Management
instructs banks to implement a customized for the branch managers participating in competitive indoor Trainee Officers (MTOs) of Pak China June 02, 2023 at NIBAF Islamabad tives from BOP attended the risk-based screening and analysis of programs for M/S. Pakistan Curren-
where, Managing Director NIBAF,
program and appreciated the
STRs and disseminating financial
cy Exchange and M/S. Rajgan
comprehensive training and devel- The compliance trainings, however, Ever increasing complexity of rules of the Bank of Punjab. This program activities and playing outdoor Investment Company Limited (PCICL). Mr. Riaz Nazarali Chunara, Director expertise and skill of the trainer in intelligence to various law enforce- Exchange-B. The programs for
opment policy to enhance the can often be quite daunting especially that govern banking and digital comprised of five days and also games. Among the indoor activities This residential training program L &D Syed Sajid Ali and Managing the area. ment agencies. Pakistan Currency Exchange were
overall capacity of their employees. for compliance officers who must transformation led by innovation in focused on technical and soft skill are the box tower building exercises, that commenced from May 02, 2023 Director, PCICL, Mr. Jiang Ketao also conducted in Karachi and Lahore,
In compliance to these instructions, remain up-to-date on the regulatory service delivery channels and intro- development with the support of rolling ball communication exercises and concluded on June 01, 2023 is a
banks have formalized their train- changes and also effectively com- duction of hi-tech core banking outbound exercises. The first iteration and blindfold Jenga Tower games. talent nourishing program that participated. Mr. Jiang Ketao start- Customized Programs The trainer discussed various issues while that for Rajgan Exchange was
held at NIBAF Islamabad. An experi-
ed off by congratulating all the
ing & development function and municate them to the rest of the solutions has fundamentally changed of the certification was conducted Outside activities include a paint- offers young graduates a chance to young officers on their successful for Exchange Companies faced by exchange companies in enced panel of trainers including
frequently collaborate with NIBAF organization. In view of the specific the role of a bank branch. Customer at NIBAF Lahore from June 05-09, ball-based activity called "Art of War realize their career aspirations, gain completion the program and identification, filing and reporting Mr. Shahid Mubin-Joint Direc-
for support in designing training requirements of institutions and to expectations and engagement 2023 with the participation of 46 for Managers" in which three teams exposure & experience to meet the thanked NIBAF for conducting a Awareness session with FMU on of STRs, process steps for filing STRs tor-EPD-SBP, Mr. Khalid Mah-
programs including short ensure the trainings meet the landscape has also made the role of branch managers from Lahore compete in a war-like situation using future needs with skills and exper-
programs as well as certificate particular requirement of specific the Branch Manager critical in Region. The program was a blend of paintball guns and equipment at tise required for the company. This comprehensive capacity building STR Filing on goAML and a detailed discussion mood-Joint Director-BSD-SBP and
on documentation required from
program for MTOs. In the end, Man-
Syed Hassan Raza-Ex Assistant
program for different functional compliance teams, NIBAF in coordi- ensuring significant efforts to both technical and soft skills modules carefully selected locations. Three program precedes the in-house aging Director NIBAF, Mr. Riaz NIBAF has been regularly engaging walk in customers and expectations Director-SBP were invited to
areas and hierarchies. nation with relevant stakeholders maintain prominence and reputa- including an outbound exercise. iterations of the program, two in training at PCICL and aims to build Nazarali Chunara concluded the with the exchange companies to of FIA vs FMU and SBP. Participants conduct these trainings. All the
including SBP, FMU, NAB and FBR tion in the market place and professional and soft skills to enable
Over the last six months, NIBAF has developed a comprehensive achieve profitable growth. This the incumbents prepare for ceremony and lauded the batch for assess the skill gap of their employ- from various exchange companies trainers have several years of experi-
engaged with HBL, Bank AL Habib body of knowledge on regulatory expansion in the role and expecta- challenges at workplace. their commitment towards learn- ees and develop suitable training participated in the session and the ence in on-site examination of
trainer discussed their queries and
ing and wished them to well for
programs to support them in devel-
exchange companies and their
and the Bank of Punjab to develop compliance that focuses on today’s tion from Branch Managers neces- their career aspirations. The train- oping required expertise in the area issues in the area. off-site policy making and compli-
various customized programs top risks for the banking industry. sitate a comprehensive and The program has been designed to ing ended with award of certificate of regulatory compliance particu- ance monitoring. The training
which were conducted at NIBAF The developed content is delivered well-structured capacity building allow participants the opportunity of completion to the all MTOs by the larly assessment of AML/CFT risks Regulatory Compliance and programs addressed specific needs
campuses as well as the respective through rich discussions with program that balances the required to interact with seasoned subject
banks’ training academies under seasoned experts and practitioners technical skills with soft skills. matter experts from central banks, management of NIBAF. and related reporting. After AML/CFT and queries of participants from
both the exchange companies. A
detailed discussions and need
the guidance of Mr. Shahid Iqbal, in the field with frequent references commercial banks and other Awareness & Sensitization analysis from different exchange Exchange companies have shown total of 74 officials attended the
Subject Specialist, NIBAF. to industry best practices, real cases In this backdrop, NIBAF in collaboration institutions. The learning experi- Session - Policy for Financial companies, an online awareness keen interest in resource develop- trainings and were trained in the
of compliance failures and associated with Bank AL Habib, designed the ence covered different topics rang-
Brief overview of the programs is as liabilities faced by FIs as well as cases Branch Manager Certification Program ing from Pakistan economy, finan- Inclusion of Persons with session on ‘Filing of STRs with FMU’ ment and NIBAF has been coordi- areas of Regulatory Compliance
below: leading to complex investigations (BMCP) to impart the essential cial sector overview, central bank- Disabilities (PWDs) was conducted on February 16, nating with them to assess their and AML-CFT.
specific training requirements and
2023. The session was facilitated by
and regulatory/criminal penalties. business acumen and competencies ing & monetary policy, financial Persons with Disabilities generally Mr. Assad Farman Ali currently develop customized courses in the
Compliance Staff Development for customer-centric service delivery statement analysis, credit & trade face severe limitations while
Program NIBAF conducted three one-day to effectively serve the evolving operations, security documenta- accessing financial services due to
programs for 135 officers of HBL customer needs through the branch tion, aml and prudential regula-
Organizations have plenty of risks team from January 24-26, 2023 at network. BMCP aims to equip the People Management Program February-2023 and one in May-2023, tions, corporate governance and their physical constraints and
perceived inability of handling
to manage making compliance their training academy located in participant with the tools to (PMP) have been conducted in NIBAF control functions of banks. different banking transactions
trainings an essential and worth- Karachi. Panel of trainers from optimize the bank’s service culture Islamabad over the six months which properly and safely. SBP has high-
while investment; but for heavily NIBAF, FMU and covered a range of and drive process improvements, Managing people is one of the most were attended by middle to senior Beside the functional areas, soft lighted a need to make banking
regulated industries, benefits of a important topics in the compliance implement management informa- critical traits for managers as well as management of Bank AL Habib skills development trainings com-
well-designed compliance training area including Anti-Money Laundering tion systems with key performance the differentiating factor between a from across Pakistan. prising of important organizational easy and convenient for them
through supportive physical infra-
program are even more and Anti-Terrorism Act, Sanction indicators to maximize branch good and an average manager. The skills including communication, structure, accessible products and
pronounced as the potential conse- Compliance and SBP regulations. productivity, and grow and retain PMP has been designed to enlight- public speaking, team building and services, assistive technologies, and
frontline staff for a competitive and en participants on leadership styles, sensitization to workplace harass- supportive staff interactions. In
sustainable advantage. build people management practic- ment sessions were also included in
es to enable managers productively the training program. Key speakers view of the provincial and federal
Besides the presentations and interact and lead the teams to laws which prescribe a minimum
percentage
be
PWDs
to
of
discussions with industry experts, achieve the desired performance employed in institutions, SBP has
the program also features outbound benchmarks, and to enable current issued a framework to make finan-
team building activities to help and aspiring leaders improve work-
participants apply their strategic place communication to build trusting cial services accessible to PWDs
and is actively involved in monitor-
planning skills as part of a team. The relationships with the fellow ing its proper implementation in
training program also includes daily colleagues. Activity-based demon- financial institutions.
quizzes and previous-day group strations and practical tools are
synopsis by the participants and a applied to practice skills including
comprehensive one-hour exam. At communication, building trusting As these financial institutions
develop and implement policies to
the end group presentations were relationships, receiving and giving demonstrate their strong commit-
also delivered by participants on constructive feedback and solving ment to the inclusion of PWDs as
the last day and adjudicated by an complex problems. The program customers and employees, capacity
expert panel. also includes outbound training
components to enhance leadership building is required across all levels
This two-week residential program was and team performance through of the organization. Hence, NIBAF
has been offering trainings in this
conducted from March 6-18, 2023 at experiential learning, outdoor
adventures and group activities. sensitive areas for the industry and