Page 42 - NIBAF-Training Matters July - December 2022

The program content was designed
to equip participants with the
basics of AML/CFT and regulatory
instructions in the area, strategies
to reduce AML/CFT risks within
their organizations and the required
enhancements in internal controls,
performing customer due diligence
and enhanced surveillance of
suspicious transactions and their
subsequent reporting to national
authorities. Mr. Gulzar Khan-Joint
Director-SBP, who is currently on
deputation with NAB-Lahore,
conducted the training using
different scenarios/case studies to
make the learning process more
effective for the participants. Prudential Regulations-
comprised illustrations to help
Corporate Governance Corporate/Commercial participants develop technical as
well as soft skills through offering
Regulators have a strong interest in Effective implementation of the content in the form pf presentation
establishing appropriate levels of Prudential Regulations Framework enriched by short videos and
accountability within banking envisages soundness of financial exercises. 13 participants from BSC
organizations and hence they enterprises in order to ensure attended this training program. Mr.
strongly vouch for the presence of stability of the financial system. Shahid Iqbal, Subject Specialist,
an effective corporate governance SBP has issued different sets of NIBAF conducted the program
at every bank. Likewise, SBP has prudential regulations to guide stressing the need to surpass
also issued a comprehensive set of banks in addressing their unique regulatory requirements to offer
instructions, in alignment to the risk factors through prescribing exceptional levels of customer
international standards/principles, prudential limits and conditions for support and service. The key
to strengthen the corporate controlled and sound operational contents covered during the
governance regime in the banks. In management in banks. The PRs for sessions include recognizing your
order to apprise participants on ker Corporate/Commercial are a set of customers, strategies to project a
regulatory requirement in the area, comprehensive, yet complex, positive service image, trust
a one-day face-to-face training on guidelines for banks. Hence, an building, the importance of
the topic was conducted at NIBAF- online program on the topic was effective interpersonal
Lahore. Mr. Shahbaz Shahid, Joint conducted by Ms. Yusra Abbasi, communication, tips for providing
Director, BPRD conducted an AD, BPRD on October 18, 2022 for effective feedback, importance of
interactive session on October14, participants from SBP & banks. Ms. listening, handling difficult
2022 discussing pillars of the Abbasi discussed the rationale for customer situations,
Corporate Governance, SBP issuing the PRs, reasons for issuing communicating with customers
Corporate Governance Regulatory separate sets of PRs, significance with disabilities, dealing with
Framework for Banks/DFIs, of PRs for SBP and the banking indecisive customers and SBP
International Standards by OCED sector, key definitions, policy for Call Centre agents.
and BCBS, Code of Corporate requirements under the Participants had a rich learning
Governance by SECP, FPT Criteria regulations, and detailed experience and appreciated the
for Board of Directors, CEOs and discussion on FAQs. program structure, contents and
Key Executives and role of Board of the overall learning environment.
Directors & senior management in Soft Skills for Call Centre
Corporate Governance. Relevant Agents and SBP Policy on SBP Digital Drive on
participants from different banks Call Centre FX Front
attended the session sharing their
input on the framework and Digitization is impacting all aspects
pointing out ambiguities related to A customized program on the topic of banking including foreign
the topic which were all was designed for officials deputed exchange operations. In order to
satisfactorily addressed by the at Call Centre at SBP BSC Lahore have a comprehensive discussion
trainer. and conducted on October 18, on recent changes for foreign
2022 under a hybrid delivery mode
(F2F and online). The program exchange officers, a two-day