Page 25 - NIBAF-Training Matters April - June 2022

clients, transparency and Senior Joint Director, Foreign
disclosure obligations, efficiency in Exchange Operations
claim/ complaint handling process, Department, SBP BSC
issues in call-back-confirmation discussed SBP regulations
through sharing audio recordings regarding exports to
of bank staff, issues and challenges Afghanistan and CAS
in sales process, and regulatory countries and irregularities on
expectations from banks. The the part of banks while
session was attended by senior processing trade
managers of Bancassurance/Sales transactions. The session was
teams of different banks/MFBs. attended by twenty-six officers from Companies/Takaful Operators on
trade departments of banks from May 24, 2022. The session was led
Issues related to ATM balancing, Karachi, Lahore, Faisalabad,
settlement and compliant handling Multan, Sialkot, Peshawar and by Mr. Mian Muhammad Irfan,
are widespread at branch level with Quetta. Senior Joint Director, S&DWHD
frequent downtime, despite briefed the participants on key
regulatory instructions to minimize Regulatory Reporting changes in the new format. The
disruptions and ensure ATM Series session was attended by forty-three
availability. In order to train ATM reporting/compliance officers from
twenty-three
Insurance
custodians in timely resolution of Regulatory reporting is one crucial
operational issues, two-day online area for SBP and the importance of Companies/Takaful Operators.
session on ATM Operations- timely and accurate data
Balancing, Settlement and submission cannot be over-
Complaint Management was emphasized. Hence, a series of “Entrepreneurship Skills
conducted on April 20-21, 2022 by sessions on different data sets was Development” for
Mr. Ahmad Soban. Mr. Soban is planned and conducted in University Students and
currently serving as Manager, coordination with the team from
Dispute Resolution Department, Statistics and Data Warehouse National Incubation
Askari Bank Ltd with almost 15 Department(S&DWHD) of SBP. Centers of Balochistan
years’ of experience in ADC During these sessions key changes
operations. He shared key insights to reporting formats, definitions and NIBAF-Quetta conducted an online
on ATM Operations, Managing measurement basis of new session on Entrepreneurship Skills
Downtime, customer compliant variables, reconciliation with other Development on June 14, 2022 for
handling and SBP instructions in data sets and relevant FAQs were University Students and National
the matter with the audience. The discussed in detail. As S&DWHD Incubation Centers of University of
session was attended by officers has recently revised the Regulatory Balochistan, Balochistan University
from card operations, digital Reporting for Rate of Return on of IT, Emerging and Management
banking, branch operations and Loans and Deposits, three 2-hour Sciences (BUITEMS) and Sardar
ATM operations of various banks sessions on the topic were Bahadur Khan’s Women University.
and MFBs. conducted for financial institutions: Almost 200 students and
two sessions on April 18, 2022 and participants of Incubation Center
A two-day comprehensive training April 22, 2022 were conducted for cohorts attended the program
program on Modalities of Border banks while the session on April 23, conducted by Mr. Gulzar Khan,
Trade was designed to give a White Collar & Financial Crimes
holistic understanding of border 2022 was conducted for Analyst-NAB, who is also a regular
DFIs/MFBs. Mr. Muhammad Irfan,
trade to bankers from the Senior Joint Director and Mr. trainer for NIBAF in areas of
perspective of Pakistan Customs startups and Entrepreneurship
as well as SBP. This session was Muhammad Ismail, Deputy Director skills.
from S&DWHD conducted these
conducted from May 19-20, 2022 three sessions while addressing all
where Mr. Shahid Jan- Additional of the queries of participants with
Collector- Customs Peshawar respect to revised reporting.
discussed issues and challenges
related to border trade with As S&DWHD enhanced the scope
Afghanistan, Mr. Aftabullah Shah- of the quarterly reporting format,
Additional Collector- Customs two-hour online session on
Quetta discussed issues related to Additional Data Requirements:
bilateral trade through land route to Reporting by Insurance
Iran and challenges from trade Companies/Takaful Operators was
sanctions while Mr. M Akram Zaki, conducted for Insurance