Page 23 - NIBAF-Training Matters April - June 2022

instructions (earlier it was part of and service is guaranteed through
the SBP Prudential Regulations). A regular capacity building of related
comprehensive two- day online RDA teams and Relationship Customer Service
program on the framework was Managers in banks. In this regard, Orientation
conducted by Mr. Shahbaz Shahid, SBP in coordination with NIBAF
Joint Director, Banking Policy and conducted two trainings on May This one-day face to face program
Regulations Department on May 16-17, 2022 at Lahore campus. The was conducted by Mr. Shahid
10-11, 2022. The trainer covered program was attended by Iqbal, Team Lead and Subject
areas including significance and relationship managers of member Specialist- Commercial Banking
pillars of Corporate Governance, RDA banks. The program was Division, NIBAF on June 03, 2022
Governance Structure, Legal & conducted by SBP trainers for mixed audience of SBP BSC
Regulatory Framework for Banks, involved in the development and officials as well as commercial
International Standards (OCED, launch of the product including banks. The combination of internal
BCBS), Code of Corporate officers from Exchange Policy and external participants for this
Governance issued by SECP, SBP Department (Ms. Saima Hameed- program remained very successful
Corporate Governance Regulatory Joint Director), Finance as they shared their experiences
Framework for Banks/DFIs and its Department (Mr. Shahab Ud Din- while dealing with different types of
Salient features. The program was Joint Director) and Digital customers thus enriching the
conducted in a very interactive Innovation and Settlement learning environment for all. Role-
manner. Participants from different Department (Mr. Rajeev Gulrajani- plays on different scenarios of
banks and departments Deputy Director). These sessions public dealing/customer services
(compliance, operations and were highly productive for were also conducted at the Mock
members of Board sub- participants who showed keen branch setup established at NIBAF
committees), had intensive interest in the program while asking Lahore. Such activities provided
discussions on the latest changes. various interesting questions. the participants with real time
In the end, a detailed Q&A session Topics covered included the simulations to deal with difficult
was conducted where queries were introduction and overview of RDA situations experienced at
addressed jointly by the trainer and Journey, regulatory regime for counters/branches. Trainer
Dr. Asif Ali, Additional Director, RDAs, regulatory regime on provided his feedback on the
Banking Policy and Regulations Foreign Currency Value Account performance in role plays and
Department. (FCVA), regulatory regime on NRP shared tips on how to better handle
Rupee Value Account (NRVA), the customers under different
Roshan Digital Accounts product value proposition of RDA scenarios.
and its affiliated products, tax
Roshan Digital Account (RDA), Internal Audit
being a relatively recent initiative of regime for RDA Holders,
procedural reporting requirements,
SBP is expected to bring significant marketing of RDA and its products, This one-day program was
transformation of the banking customer support and role of conducted by Mr. Waleed Khan,
industry. Being a new product for relationship managers, external trainer on June 06, 2022.
an important stakeholder group i.e. communication and customer The trainer covered areas including
overseas Pakistanis makes it handling.
imperative that exceptional product