Page 30 - NIBAF-Training Matters April-June 2021
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cash withdrawal/use of customer complaint of PRs, PRs and limits,
cheque book, phone/internet management, ATM oversight definitions, and relevant
banking facilities, plastic methodology, challenges and annexures. Discussion on
cards, significance of product solutions. specific risks of SME business
understanding, customer and its risk mitigation
Two customized programs
retention strategies, handling techniques in light of practical
were conducted for individual
difficult customers and challenges was also very well
bank teams. The training on
complaint management appreciated by participants.
Prudential Regulations for
process. Importance of implementing
SMEs was conducted on April
regulations in letter and spirit
The second iteration of the 6, 2021 in view of the very
was also emphasized during
online session on ATM specific needs after due
the training. The training was
Oversight was conducted by consideration of the profile of
rated excellent by
Mr. Rajeeve Gulrajani, AD, the targeted group. Majority
participants. Another
PSD, on May 6-2021 in view of of participants were from
customized program on
the demand from the Credit Operations and CAD.
Banking Operations for
industry. The program was The program successfully
Manager Operations was
very interactive with the achieved desired target due
conducted on May 20, 2021.
trainer addressing peculiar to proactive engagements for
This program was also
queries of individual banks understanding exact need of
carefully designed with
through detailed discussions. the target group and planning
various rounds of decision
Majority of participants were the entire program
with the specific bank on the
from ATM Monitoring unit, accordingly. This program was
identified need and learning
Internet banking and banking conducted by Mr. Tanweer
objectives of the target
Operations. The discussion Ahmed Sheikh, SJD, BID who
audience. This program was
covered areas including ATM shared his field knowledge in
conducted by Mr. Shahid Iqbal
Operations and transactional the area besides explaining
who is a specialist in banking
flows, settlement of bill technical terminologies in a
operations with relevant
payment transactions, SBP’s very simple manner. The
experience of almost 30
Instructions on ATMs, trainer discussed importance
years. Majority of the
participants were
current/potential manager
operations. The contents
comprised planning and
coordinating different
activities at branch level,
interacting with customers,
basic considerations in
Account opening- CDD
Training Matters! – April – June, 2021 30
