Page 29 - NIBAF-Training Matters April-June 2021
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Support Staff/Call Centers
was another new program
designed specifically for Call
center staff of banks in wake
of latest instructions of
BC&CPD, SBP issued on April
1, 2021. Mr. Shahid Iqbal was
engaged to conduct the
session. The latest updated
information and sharing of
purpose, specific role, value also from the use of quality
knowledge about the topic
addition and benefits for data by the entire financial
combined with sharing of
different stake holders, sector.
experiences by trainer and
Credit Bureau Act 2015,
Another new program on very senior participants
regulations for private credit
SBP's Initiatives for Foreign including SVP and EVPs made
bureaus, reporting to private
Trade was conducted on April the session very informative
credit bureaus, discussion on
28-2021 by trainer Mr. for all 25 participants. A
specific items in report of
Mehtab Hussain Shah-JD, EPD blended learning
private credit bureaus,
. This program got a great environment which combined
disclosure, infrastructure and
response from the industry instructor presentations and
back up, challenges, future
with participation of 32 discussion sessions with
prospects and international
bankers from Import, Export, multiple illustrative videos
scenario. The discussion was
Remittances, Compliance and were very useful for
especially interactive during
SBP Reporting units of participants as reflected in
coverage of advance concepts
institutions. The trainer their post-training comments.
in the area and how to meet
delivered a comprehensive The contents covered
upcoming challenges.
session and covered contents importance of tonality ,
Discussions made on utility
including Business to dealing with special persons
companies’ data and rental
Consumer (B2C) e-Commerce (basic courtesy and care while
sector also opened different
Exports, Roshan Digital dealing with the blind, role of
dimensions of learning for
Accounts, export on Open call Centre agent in guiding
participants. Questions posed
Account, exporters special the visually impaired person,
by participants and their post
FCY Retention Account; contractual capacity of
training comments suggest
advance payments for blinds), SBP Guidelines,
that this training was much
imports; Digital Regulatory opening and operation of
needed and shall be very
Approval System (RAS) of FX Accounts, types of accounts
beneficial for the industry not
cases etc. Regulatory and documents & legal
only to manage credit risk and
Aspects on Customer requirements with reference
growth of banking sector but
Service For Customer to visually impaired persons ,
29 Training Matters! – April – June, 2021
