Page 12 - NIBAF-Training Matters October-December 2020

L N I S T I T U T O E F BANKING AND FINANCE Training Matters!
A
N
O
I
T
A
N
NIBAF Lahore Campus

NIBAF-Lahore conducted 19 programs during the
quarter Oct-Dec. 2020 imparting training to 410
bankers. The trainings included sessions on
Regulatory Compliance like Evolving Payment
System Infrastructure and Responsible Banking
Conduct, programs for branch operations staff,
and some customized programs requested by
banks, and Development Finance Institutions.

With the evolving Payment Systems infrastructure,
NIBAF-Lahore invited officers from Payments
Payment Systems was designed and conducted on
System Department of SBP to deliver training on
Oct 8 by Mr. Rehan Haider, Joint Director, SBP for
various topics in the area. Since ATM operations
digital banking professionals, payment security
have expanded to include bill payments, funds
architects; digital banking heads of PSOs/PSPs,
transfers, merchant payments besides the
EMIs, Technology Service Providers, Payment
traditional cash withdrawal services, an online
Security Professionals, payment and card
session was conducted on ATM oversight and
Departments' executives, ADC implementers,
related SBP instructions on Oct 6 both to
auditors and ADC policy makers.
establishing regulatory expectations and also offer
guidance on 360 degree aspects of ATM Micro payment Gateway (MPG) has been
operations and oversight to the wider payments envisioned to serve as the platform for the
community of banks, PSO/PSPs, EMIs, security financial industry to foster innovation and build
practitioners, and technology service providers. Mr. fast, reliable, inclusive, secure and pocket friendly
Rajeev Gulrajani, Assistant Director, SBP conducted products. Since banks are the primary stakeholders
the session and broadly covered ATM oversight of MPG, a session for enhancing the understanding
Mechanism, Frauds and Cybersecurity aspect of of bankers on system and the ideology was
ATMs, SBP instructions and future considerations conducted on Dec 22, 2020 by Ms. Hina Hameed,
for 36 participants from multiple banking functions Assistant Director, SBP. The contents included the
including Area Coordinator Operations, Head basics of Payment Gateways, overview of Instant
Branch Support, RCSM, Compliance Executive, Unit Payment Systems (IPS), SBP's journey in
Head IS Awareness & Enforcement, Manager IT development of Pakistan's IPS, i.e. MPG, objectives,
Risk and Officer Information Security Operations features and design of the system, use-cases of
Centernter. MPG and opportunities for industry players after
becoming participants of MPG. Professionals from
Another specialized program on Security of
Banking operations, IT department, teams from
Alternate Delivery Channel, Card Facilitation,
Dispute Resolution, Fraud Risk &Investigation
participated in the session.

Under the Regulatory Compliance series, four
programs were conducted in the quarter. SBP
introduced Conduct Assessment Framework for
banks in order to further strengthen the Fair
Treatment of Customer (FTC) Regime and allow

11